Your contact form is part of your brand impression. Do not let the customers only see simple grey, make it your corporate identity contact form. Improve the atmosphere while filling it out. Customers will like and remember it.
• why does the customer contact you
• what is his aim
• who is the person in charge
• is it a time critical issue or just simple information
• improve efficiency
• make customers feel comfortable
• easy to use for both customers and staff