Support feedback enables you to raise the quality and increase customer loyalty.

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Service quality is a key to customer loyalty. Every contact to customer support is an experience. Find out, whether it was a positive one or not. You can start with our ready to use template.

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Reference Customer 1

"Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support."

Franziska Becker
Guild Lead User Experience Research

Reference Customer 2

"We use easyfeedback for internal and external surveys – fast, comfortable and really easy! Straightforward and cordial support can always create a smile. We really appreciate the permanent development of the platform."

Jennifer Fischer
Guest & Competitor Insights Analyst

Content and targets of this template

Every time a customer contacts support, user experience is being created. What are the customers’ expectations? Would you like to find out if support really works well? You will see room for improvements at little cost.

Customers expect solutions. The better and faster they can get them, the more likely they will stay your customers. Offer the kind of solutions your customers want. Step one is knowing them, with a survey from easyfeedback.

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Content:

• how fast is my support team
• weaknesses and strength
• make problems visible
• recognize customer expectations

Targets:

customer satisfaction and loyalty
• avoid to transfer customers to your competition
• make improvements
• create positive user experience
• gain service quality leadership

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