Every time a customer contacts support, user experience is being created. What are the customers’ expectations? Would you like to find out if support really works well? You will see room for improvements at little cost.
Customers expect solutions. The better and faster they can get them, the more likely they will stay your customers. Offer the kind of solutions your customers want. Step one is knowing them, with a survey from easyfeedback.
• how fast is my support team
• weaknesses and strength
• make problems visible
• recognize customer expectations
• customer satisfaction and loyalty
• avoid to transfer customers to your competition
• make improvements
• create positive user experience
• gain service quality leadership