How to increase the customer experience?
Find out with the NPS.

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Net Promoter Score

Easily measure the internationally comparable key figure Net Promoter Score® with our ready to use template in order to derive targeted actions.

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Guild Lead User Experience Research
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Guest & Competitor Insights Analyst

Content and targets of this template

In order to actively improve customer loyalty, you must first know your customers’ purchasing decisions and what they expect from your products and services. This information enables you to make proactive improvements and thereby satisfy your customers. The wonderful thing about satisfied customers? They return!

This means that you also have more cross-selling opportunities. In addition, your satisfied customers will be prepared to actively recommend your company, product or service to others. And you can experience all this by querying the Net Promoter Score®. Querying the NPS is the most commonly used method for measuring customer loyalty. This makes it an internationally measurable key figure with which you can easily compare yourself with your competitors.

Content:
• measuring customer satisfaction
• willingness to recommend the company, product or service
• identify customer wishes & needs
Targets:
• prevent customer churn
• winning back dissatisfied customers
• winning promoters
• increase growth
• increase sales & revenue
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