Easily measure the internationally comparable key figure Net Promoter Score® with our ready to use template in order to derive targeted actions.
“Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support.”
Guild Lead User Experience Research
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Guest & Competitor Insights Analyst
Content and targets of this template
This means that you also have more cross-selling opportunities. In addition, your satisfied customers will be prepared to actively recommend your company, product or service to others. And you can experience all this by querying the Net Promoter Score®. Querying the NPS is the most commonly used method for measuring customer loyalty. This makes it an internationally measurable key figure with which you can easily compare yourself with your competitors.
• measuring customer satisfaction
• willingness to recommend the company, product or service
• identify customer wishes & needs
• prevent customer churn
• winning back dissatisfied customers
• winning promoters
• increase growth
• increase sales & revenue