How you can increase the customer experience?
Find out with the NPS

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Net Promoter Score

With this ready-to-use survey template, you can measure the Net Promoter Score® to derive targeted measures.

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“Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support.”

Franziska Becker
Guild Lead User Experience Research
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Jennifer Fischer
Guest & Competitor Insights Analyst

Content and targets of this template

In order to actively improve customer loyalty, you first need to know your customers’ purchasing decisions and use a customer survey to find out what they expect from your products and services.

With this information, you can proactively make improvements and thereby satisfy your customers. The wonderful thing about satisfied customers? They return again!

This means you have more cross-selling opportunities at the same time. Plus, your satisfied customers will be willing to actively recommend you to others. And you can find out all this by asking for the Net Promoter Score®.

The NPS is the most widely used method for measuring customer loyalty. This makes it an internationally measurable metric that you can use to easily measure yourself against your competitors.

Use easyfeedback as a Net Promoter Score tool and increase customer satisfaction and customer loyalty based on our questionnaire template.

Content:

• Asking for willingness to recommend
• Measuring customer satisfaction with key figures
• Identify customer wishes & needs

Targets:

• Prevent customer churn
• Win back dissatisfied customers
• Increase customer experience
• Attract promoters
• Increase growth
• Increase sales

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Anonymity functions for open feedback

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