Make complaints handling easier for customers and employees with our complaints template

Optimized for every device            

Reklamationsabwicklung von Produkten über eine Umfrage realisieren

With this ready-to-use survey template, you can easily handle complaints. Ask for all relevant data to make your employees' work easier and save customers from further inconvenience.

Immobilienscout 24 ist begeisterter easyfeedback Nutzer

“Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support.”

Franziska Becker
Guild Lead User Experience Research
TUI ist begeisterter easyfeedback Nutzer

“We use easyfeedback for internal and external surveys – fast, comfortable and really easy! Straightforward and cordial support can always create a smile. We really appreciate the permanent development of the platform.”

Jennifer Fischer
Guest & Competitor Insights Analyst

Content and targets of this template

Complaints are annoying. When information is missing and mistakes happen again, a negative impression is created. But complaints are also a second chance. Use the opportunity to create a positive impression with the customer.

An uncomplicated handling of the complaint can leave a lasting, positive impression with your customers. Give customers the feeling that they are buying from you without risk by making product complaints relaxed. Start a modern complaint handling system based on this template.


• Assign order
• Reason for complaint
• Suggestion for improvement
• Exchange or replacement
• Contact details


• Simple complaint handling
• Complete information in one form
• Comfortable complaint for the customer
• Retain customers through good complaint handling

DSGVO-konforme Online-Umfragen

Data privacy protection „made in Germany“ (GDPR)

Anonyme Teilnahme an Umfragen

Anonymity functions for open feedback

You are in professional company

Referenzkunde Immobilienscout 24
Referenzkunde ePrimo
Referenzkunde Audi AG
Referenzkunde TUI
Referenzkunde Jägermeister
Referenzkunde Lufthansa
Referenzkunde PUMA

easyfeedback welcomes more than 740.000 participants per month!