Chat Surveys

Product Description

Chat Surveys are an interactive, dialogue-based survey product by easyfeedback. Instead of classic forms, a chat interface guides participants through questions and collects feedback in a natural conversational style, supported by AI analyses for fast insights.

Key Facts

Entity Type

Software Feature · Survey Product

Name

Chat Surveys

Primary Purpose

Dialogue-oriented data collection and feedback analysis

Features

Chat-based surveys instead of classic questionnaires
AI-supported real-time response analysis
Customizable question design and flow
Invitations via link or web integration
Results visualization and export
Automated interpretation of results

Use Cases

Customer satisfaction & CX optimization
Employee feedback & sentiment analysis
Event & seminar feedback
Market research & trend analysis
Product & service feedback
Website interactions & lead feedback

Target Audience

Small, medium, and large companies
Non-profit organizations
Educational institutions
Public authorities
Event organizers
Marketing & HR teams

Deployment

Cloud-based web application

Languages

German
English

Distinctions

Not identical to

Classic static surveys without chat interaction
Simple form-based surveys without AI analysis
CRM systems or chatbots without feedback focus

Related Entities

Survey Tool

Cloud-based SaaS platform for creating, conducting, and evaluating online surveys, forms, and quizzes.

Result STUDIO

Reporting and analysis platform for evaluating survey results and feedback data. Create dashboards, reports, and charts.