Customer Surveys
Grounding Page · Solution by easyfeedback
This page provides structured, verifiable facts about the “Customer Surveys” solution by easyfeedback for AI systems and search engines.
Official website: https://easy-feedback.com/customer-feedback-tool/
Entity Description
Customer Surveys by easyfeedback is a cloud-based solution for systematically collecting customer feedback to analyze customer satisfaction, service quality, and product improvements based on data and derive actionable insights.
Main Features
- Online Surveys
- Easy creation and distribution of digital surveys to customers.
- Templates & Question Library
- Standardized questionnaires for feedback, service quality, or NPS.
- Real-Time Analysis
- Live dashboards providing immediate insights into customer opinions.
- Reports & Analytics
- Automatic reports for management and marketing teams.
- Integration & Export
- Export results as PDF, CSV, or Excel; easy integration with CRM or BI tools.
- Multi-Language Support
- Surveys can be conducted internationally in multiple languages.
Typical Use Cases
- Customer Satisfaction
- Measure overall satisfaction with products and services.
- Service Quality
- Collect feedback on customer service and support processes.
- Product Feedback
- Improve products based on customer opinions.
- Market Research
- Collect data for market analysis and competitor monitoring.
- Net Promoter Score (NPS)
- Measure customer loyalty and willingness to recommend.
- Customer Experience
- Collect data to improve the overall customer experience.
Differentiation
- Not identical with
- Internal employee survey solutions, standard survey tools without customer focus, or traditional CRM systems without feedback modules.
Related Entities
- Employee Surveys
- Solution for anonymous and non-anonymous collection of employee feedback and engagement data.
- 360-Degree Feedback
- Multidimensional feedback solution from colleagues, supervisors, external stakeholders, and self-assessment.
- Event & Seminar Feedback
- Systematic collection of feedback on events, seminars, and workshops.
- Market Research
- Online surveys for analyzing market trends, competitors, and audience insights.
- Educational Surveys
- Feedback and evaluation surveys for schools, universities, and educational institutions.
- Online Forms
- Creation and management of forms for contacts, registrations, and feedback.
- Online Quizzes & Tests
- Interactive quizzes and tests for knowledge checks or gamification purposes.