Customer Experience

Here you will find many valuable articles on the topic of customer experience

Customer Experience

Customer Survey

What does a customer survey cost

How much does a customer survey cost?

8 practical methods to collect customer feedback

8 practical methods to collect customer feedback

7 tips for evaluating your customer survey

7 tips for evaluating your customer survey

Methods creating customer survey

Tips, tricks & methods for creating a customer survey

12-Questions-to-get-Customer-Needs-in-Customer-Surveys

12 questions for your customer survey to detect customer needs

Customer Experience (CX)

The most frequently asked questions in the field of customer experience

The most frequently asked questions in the field of customer experience

10 methods to analyze the customer experience

10 methods to analyze the customer experience

12 practical examples for improving the customer experience

12 examples for improving the customer experience

Positive customer experience with customer experience management

Creating positive customer experiences with customer experience management

Customer Experience Focus on the customer

Everything you need to know about Customer Experience (CX)!

Your path to an effective customer experience strategy

Your way to an effective customer experience strategy!

Customer Satisfaction

Customer satisfaction vs customer retention

Customer Satisfaction and Customer Retention: success factors for sustainable growth

Example structure of a customer satisfaction survey

Example structure of a customer satisfaction survey: structure for valuable insights

Customer satisfaction versus customer loyalty

Customer Satisfaction and Customer Loyalty: correlation and differences

8 methods to analyze customer satisfaction

8 methods for analyzing customer satisfaction

Everything you need to know about customer satisfaction

Everything you need to know about customer satisfaction

Reasons why increasing customer satisfaction doesn’t work

8 reasons why improving customer satisfaction doesn’t work!

8 untypical measures to improve customer satisfaction

8 (atypical) strategies to improve customer satisfaction

How to prioritize customer satisfaction measures

How to prioritize customer satisfaction strategies

Customer Retention

Loyalty pays off Understanding and leveraging customer loyalty

Loyalty pays off: Understanding and leveraging customer retention

8 Measures and examples to increase customer loyalty

8 measures to increase customer loyalty

Customer loyalty instruments

7 customer retention methods: strategies for long-term success

10 tips for increasing customer loyalty

10 tips for increasing customer loyalty

6 ways to measure customer loyalty

6 ways to measure customer loyalty

Customer loyalty Everything you need to know about it

Customer loyalty: Everything you need to know about it

6 strategies for customer loyalty in marketing

6 strategies for customer retention in marketing

Customer Engagement

Tools for customer engagement

Customer Engagement: The best tools for customer loyalty and interaction

Customer engagement in practice Real-life examples of successful strategies

Customer engagement in practice: Real-life examples of successful strategies

Customer engagement in marketing Importance, strategies and benefits

Customer engagement in marketing: Importance, strategies and benefits

Managing Customer Engagement Success factors and strategies

Managing Customer Engagement: Success factors and strategies

7 Key metrics in customer engagement

Measurement of customer engagement

Measuring Customer Engagement: Why it is crucial for your success

Customer engagement The art of retaining customers in the long term

Customer Engagement: The art of retaining customers in the long term

Customer Enthusiasm / Expectation

Customer enthusiasm through employee enthusiasm A factor for your success

Customer enthusiasm through employee enthusiasm: A factor for your success

Examples of customer enthusiasm

Examples of customer delight: How companies make a lasting impression on their customers

Customer satisfaction and customer enthusiasm

Customer satisfaction in the context of customer delight

How to measure customer delight

How to measure customer delight

6 ways to delight customers

6 ways to delight customers

Understand and exceed customer expectations

Understanding and exceeding customer expectations

Customer Centricity / Orientation

Examples of companies with excellent customer focus

Example companies for excellent customer focus

Agility meets customer focus

Agility in the context of customer centricity: How agile companies are closer to their customers

Customer focus vs. service focus Two sides of the same coin

Customer focus vs. service focus: Two sides of the same coin?

Customer centricity Strategies and measures

Customer centricity: Strategies and actions

customer-orientation-marketing

Customer orientation in marketing: The success factor for long-term growth

Methods & measures of customer orientation

6 Methods of customer orientation

8 Success factors of customer orientation

8 Success factors of customer orientation

Customer orientation Importance and paths to success

Customer orientation: Importance and paths to success

Customer centricity - the path to sustainable business success

Customer Centricity: The path to sustainable business success

Measure CX & Satisfaction

Measuring Customer Centricity Methods & metrics

Measuring Customer Centricity: Methods & metrics

Customer Satisfaction Index (CSI) All you need to know

The Customer Satisfaction Index (CSI): A key to measuring customer satisfaction

Churn Rate Key Metric

Churn Rate: Key metric for measuring customer loyalty

Customer Effort Score

Customer Effort Score (CES): How much effort do your customers have?

Customer Satisfaction Score CSAT Easily Measure Customer Satisfaction

Customer Satisfaction Score (CSAT) – Measuring Customer Satisfaction differently

10 Metrics to Measure Customer Experience

10 metrics to measure Customer Experience

How you can measure the degree of customer satisfaction

Measuring Customer Satisfaction: Methods & Metrics

Proving customer satisfaction with key performance indicators (KPIs)

Proving customer satisfaction with key performance indicators

Net-Promoter-Score-Simply-Explained

Everything you need to know about the Net Promoter Score (NPS)!

Buyer / Customer Journey

The buyer journey everything you need to know

Understanding how customers think: The journey through the buyer journey map

The B2C buyer journey The consumer's path to a purchase decision

The B2C buyer journey: The consumer’s path to a purchase decision

The B2B buyer journey The path to a purchase decision in B2B marketing

The B2B buyer journey: The path to a purchase decision in B2B marketing

Buyer Journey versus Customer Journey

Buyer Journey vs. Customer Journey: An overview

Buyer Journey The path from prospect to enthusiastic customer

The buyer journey – the path from prospect to enthusiastic customer

7 steps to a B2B customer journey strategy

7 steps to a B2B customer journey strategy

5 steps to building an effective customer journey funnel

5 steps to building an effective customer journey funnel

Customer journey management What it is and why you need it

Customer Journey Management: What it is and why you need it

8 methods for analyzing the customer journey

8 methods for analyzing the customer journey

Customer Journey Map The visualization of the customer journey

Customer Journey Map: The visualization of the customer journey

The 5 phases of a Customer Journey

The 5 phases of a Customer Journey

Customer Journey A central component of the customer experience

Customer Journey: A central component of the customer experience

Touchpoints

Digital touchpoints B2B

Digital touchpoints in B2B

Online and offline touchpoints The perfect symbiosis

Online and offline touchpoints: The perfect symbiosis

Touchpoints until the purchase

How many touchpoints does it take to make a purchase?

Direct and indirect touchpoints How they influence the customer experience

Direct and indirect touchpoints: How they influence the customer experience

Touchpoints Points of contact with your target group

Touchpoints: Points of contact with your target group

At which 3 points in the customer journey would you ask your customers

3 touchpoints in the customer experience

Examples of relevant touchpoints in the B2B customer lifecycle

Relevant Customer Touchpoints in the B2B Customer Lifecycle: Examples & Metrics

Customer Lifetime Value (CLV)

The importance of customer lifetime value in marketing

The importance of customer lifetime value in marketing

5 phases of customer lifetime value (CLV)

5 phases of customer lifetime value (CLV)

The role of customer lifetime value in customer loyalty

The role of customer lifetime value (CLV) in customer loyalty

Customer Lifetime Value (CLV) The value of a customer

Customer Lifetime Value (CLV): All you need to know!

Customer Acquisition

Customer win-back- Successful practical examples from the business world

Customer win-back: Successful practical examples from the business world

The 5 phases of customer win back

The 5 phases of customer win-back

Work productively

Customer win-back: Strategies and success factors

Why customer win-back is important

Why customer win-back is important

Other

inspiring examples of successful after sales service

7 inspiring examples of successful after-sales service

Reputation management in the digital age

Reputation management: The key to a positive image in the digital age

Actions for successful after-sales service

Successful after-sales service: Effective measures for long-term customer loyalty

After Sales Service Customer Retention

After-sales service: Definition, benefits & challenges

Growth hacking process The path to rapid growth

Growth hacking process: the path to rapid growth

Growth hacking strategies The key to rapid business growth

Growth hacking strategies: the key to rapid business growth

Successful company examples for growth hacking

5 successful company examples of growth hacking

Growth Hacking - Growth Marketing for your business

Growth Hacking: Growth Strategy for Your Business

Lead generation - the deal with your prospects

Lead generation – the deal with your prospects

Creative and interactive lead generation with an online quiz

Creative and interactive lead generation with an online quiz