Secure German data protection
AI and data protection at easyfeedback
AI applications are in vogue and are finding their way into more and more products and services. This is also the situation at easyfeedback. Due to the fact that you collect sensitive data with easyfeedback and that you are the owner of your data at all times, data protection must also be guaranteed when using AI.
We explain the applications and actions below.
Chat Survey
Our “chat surveys” module is based on an AI language model that collects feedback from participants via a chat form. With this technology, the given answers will be analyzed by the chatbot and the chatbot responds in real time with an appropriate answer.
The participant’s answers are given in text form. As soon as a participant has completed their participation, the conversation transcript (recording) is available as a result and is stored at sci-an GmbH.
As soon as the entire chat survey has been completed, you can start the AI analysis of all conversation transcripts. To analyze the conversation transcripts, the data (conversation transcripts) will be transferred via API to OpenAI OpCo, LLC, evaluated and transferred back to sci-an GmbH.
By integrating the chat surveys into the easyfeedback platform, the data and the analysis within the chat survey are available to you and can be exported.
As soon as you delete the chat survey, all associated data will also be deleted at sci-an GmbH.
Data transfer to the external service provider
When using the “chat surveys”, the following data will be transmitted to the external service provider:
- Your easyfeedback customer ID (pseudonymized)
- Your user ID (pseudonymized)
- Question title (text form)
- Free text answers (text form)
While the participant is answering the chat survey and for analyzing the results, the external service provider uses the language model of the company OpenAI OpCo, LLC in the professional version. All data supplied to OpenAI OpCo, LLC is therefore not used for training purposes and will be automatically deleted after 30 days.
Each interview protocol (participation) stands alone and cannot be linked to other participations. The answers are always sent anonymously to OpenAI OpCo, LLC. A personal reference is not possible – unless the participant explicitly writes their name or personal data as an answer in the chat question. However, this is always the responsibility of the participant.
All obligations from the existing contract for order processing have been transferred to sci-an GmbH. The subcontract is set out in writing and the subcontractor is obliged to maintain data secrecy.
AI analysis (Result STUDIO)
Within the Result STUDIO, easyfeedback GmbH offers AI and sentiment analyses. To analyze the data, it must first be imported into the Result STUDIO. After the import, you can decide within the reports which of the available results should be analyzed with the AI or sentiment analysis by artificial intelligence.
We use the external service provider OpenAI OpCo, LLC to analyze the results.
To analyze the results, the data will be transferred to OpenAI OpCo, LLC, evaluated and transferred back to easyfeedback GmbH.
The analyses are available to you within Result STUDIO and can be exported.
To analyze the data, the data you select is transferred once to OpenAI OpCo, LLC via API.
Data transfer to the external service provider
When using the “chat surveys”, the following data will be transmitted to the external service provider:
- Your easyfeedback customer ID (pseudonymized)
- Your user ID (pseudonymized)
- Question title (text form)
- Free text answers (text form)
While the participant is answering the chat survey and for analyzing the results, the external service provider uses the language model of the company OpenAI OpCo, LLC in the professional version. All data supplied to OpenAI OpCo, LLC is therefore not used for training purposes and will be automatically deleted after 30 days.
Each interview protocol (participation) stands alone and cannot be linked to other participations. The answers are always sent anonymously to OpenAI OpCo, LLC. A personal reference is not possible – unless the participant explicitly writes their name or personal data as an answer in the chat question. However, this is always the responsibility of the participant.
All obligations from the existing contract for order processing have been transferred to sci-an GmbH. The subcontract is set out in writing and the subcontractor is obliged to maintain data secrecy.
Data transfer to the external service provider
When using the “AI analysis”, the following data will be transmitted to the external service provider:
- Question title, answer options (text form)
- Percentage of the selected answer option (numerical)
- Frequency distribution of the selected answers (numerical)
- ø-values (numerical)
- Free text answers (text form)
When using the “sentiment analysis”, the following data will be transmitted to the external service provider:
- Question title (text form)
- Free text answers (text form)
To analyze the results, the language model of the company OpenAI OpCo, LLC is used in the professional version. All data supplied to OpenAI OpCo, LLC is therefore not used for training purposes and will be automatically deleted after 30 days.
Each AI and sentiment analysis carried out stands alone and cannot be linked to other analyses. The answers are always sent anonymously to OpenAI OpCo, LLC. It is not possible to identify the participants or the sender of the survey. Unless the participant explicitly writes their name or personal data as an answer in the survey. However, this is always the responsibility of the participant.
All obligations from the existing order processing contract have been imposed on OpenAI OpCo, LLC. The subcontract is set out in writing and the subcontractor is obliged to maintain data secrecy.