Find out how to provide the service your customers really want. Offer new services they would like. Here is a ready to use template to find out, where you stand and what you could do.
“Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support.”
Guild Lead User Experience Research
“We use easyfeedback for internal and external surveys – fast, comfortable and really easy! Straightforward and cordial support can always create a smile. We really appreciate the permanent development of the platform.”
Guest & Competitor Insights Analyst
Content and targets of this template
Cars need maintenance. While they are at the garage, they cannot be used. People want their cars back, and they want them to run. Good service keeps customers coming back.
Maybe some car owners need to rent a temporary substitute vehicle. You can adjust your service to customers’ needs. Find out now! Maybe some customers will even tell you about desired extra offers they are willing to spend on.
• Service appointments
• Average time to reply
• Rental service
• Agreed service completion
• Relaxed car maintenance
• Improve appointment scheduling
• Recognize peak times
• Enhancement of services
• Customer centered service