How satisfied are your hotel guests? A questionnaire brings clarity!

Receive valuable feedback through a survey and increase the satisfaction of your hotel guests.

“Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support.“

Franziska Becker
Guild Lead User Experience Research

“We use easyfeedback for internal and external surveys – fast, comfortable and really easy! Straightforward and cordial support can always create a smile. We really appreciate the permanent development of the platform.“

Jennifer Fischer
Guest & Competitor Insights Analyst

Why should I ask my guests?

Surveying your guests is an essential step in continuously improving the quality of your hotel and ensuring that your guests are satisfied.

Direct feedback tells you what is well received and where there is room for improvement. This allows you to further promote popular services and target problem areas.

Feedback shows you the strengths and weaknesses of your hotel. If you know what your guests appreciate and what bothers them, you can take targeted measures to increase guest satisfaction.

Guests feel valued when their opinion counts and their needs are addressed. This strengthens the bond and loyalty. In the long term, this leads to higher rebooking rates and positive word of mouth, which attracts new guests.

A survey is therefore not only important for quality assurance, but also a strategic tool for increasing guest satisfaction and loyalty.

Open example

Content:

• Questions about arrival
• Questions about the room
• Questions about the hotel staff
• Questions about the catering offer
• Questions about check-out
• Evaluation of the price-performance ratio
• Ask for recommendations

Goals:

• Gather (multilingual) guest experience
• Identify strengths
• Maintain potential for improvement
• Increase guest satisfaction
• Quality assurance
• Increase customer retention and loyalty
• Increase rebooking rate
• Promote positive word-of-mouth advertising

Helpful functions for the survey

• Survey options: Anonymous, Partially Anonymous, Personalized
• Invitation options: Link, email, QR code and more
• Multilingual capability
• Segment analysis based on respondent groups or response behavior