UEQ - the User Experience Questionnaire

Use the User Experience Questionnaire to quickly and reliably measure the user experience of interactive products.

“Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support.”

Franziska Becker
Guild Lead User Experience Research

“We use easyfeedback for internal and external surveys – fast, comfortable and really easy! Straightforward and cordial support can always create a smile. We really appreciate the permanent development of the platform.”

Jennifer Fischer
Guest & Competitor Insights Analyst

Content and targets of this UEQ template

What makes a good user experience?

Usefulness, aesthetics and stability. If all three factors are present, this leads to a high user experience.

To ensure that the user experience can also be constantly tested and improved, regular surveys must be conducted.

The UEQ (User Experience Questionnaire) is an established survey for obtaining feedback from users of a software/tool.

With its 26 items, the UEQ captures the six factors: Attractiveness, Efficiency, Predictability, Stimulation, Transparency, and Originality. These factors help to reliably test the software/tool for quality and user experience.

easyfeedback already offers you this User Experience Questionnaire free of charge and for immediate use. Simply register for it and also record the user experience via the UEQ.

And if the questionnaire for surveying your users is too long for you, you can also use the shorter version of the UEQ. Although this cannot measure the UX in as much detail, it is shorter and can be used more flexibly.

In our survey tool, we offer both versions of the UEQ for you to survey. Simply select the questionnaire you need to optimize your software/tool.

Open example

Content:

• Survey on attractiveness
• Survey on transparency
• Survey on efficiency
• Predictability survey
• Survey on stimulation
• Survey on originality

Targets:

• Collect (multilingual) user experiences
• Optimize interactive product based on user feedback
• Benchmarking

Data privacy protection „made in Germany“ (GDPR)

Anonymity functions for open feedback

Almost everything you need to know about the UEQ

1. What is the UEQ?

The User Experience Questionnaire (UEQ) is a standardized questionnaire that is used to reliably evaluate interactive products such as software or online tools on the basis of 26 items, based on 26 items, to reliably assess quality and user experience.

2. Why use the UEQ to measure user experience?

Since user experience is based on subjective perception, it is often difficult to obtain uniform feedback that is also comparable.

With the UEQ, you have a standardized and recognized user experience tool at hand to ask for and compare the subjective user experience when using an interactive product based on 6 facets.

The questionnaire is easy to understand and not only asks about usability, but also about user experience. The evaluation and interpretation is easy due to the 26 pairs of adjectives (question type: semantic differential) and suitable for benchmarking.

3. What does the UEQ measure?

The User Experience Questionnaire measures the quality and user experience of an interactive product in terms of attractiveness, efficiency, predictability, stimulation, transparency and originality on the basis of the 26 items used.

4. Why implement the User Experience Questionnaire with easyfeedback?

With easyfeedback, you can easily conduct the UEQ online (multilingual) and evaluate it directly in real time. We have already built the questionnaire for you for direct use. Simply register for our survey tool free of charge and select the UEQ questionnaire.

With easyfeedback’s layout configurator, you can adapt the UEQ to the colors of your corporate design and then publish it. To invite the participants, you have different options. You can invite them via survey link, via QR code, via social media, or embed the survey directly into your interactive product.

If you want to evaluate the UEQ, you can either do this directly in easyfeedback or download the data as Excel, CSS, SPSS or as PDF for further processing.

easyfeedback saves you from manually entering and evaluating the UEQ. In addition, the digital nature of the questionnaire allows you to reach your users much better and faster.

Try it out and measure the user experience with the UEQ and easyfeedback!