“Identifying user needs is at the heart of our business. easyfeedback has been helping us with this task for several years now. We particularly appreciate its intuitive usability and professional support.”
“We use easyfeedback for internal and external surveys—it’s fast, convenient, and easy! The uncomplicated and friendly support puts a smile on our faces, and we are delighted with the continuous development of the platform.”
Yes, because what makes a good user experience?
Usefulness, aesthetics, and stability. If all three factors are present, this leads to a high user experience.
Regular surveys must be conducted so that the user experience can be continuously tested and improved.
The UEQ (User Experience Questionnaire) is an established survey for obtaining feedback from users of software/tools.
With its 26 items, the UEQ covers six factors: attractiveness, efficiency, predictability, stimulation, transparency, and originality. These factors help to reliably test the software/tool for quality and user experience.
easyfeedback offers you this user experience questionnaire free of charge and ready for immediate use. Simply register and start collecting user experience data using the UEQ.
And if you find the questionnaire too long for your users, you can also use the shorter version of the UEQ. Although this cannot measure the UX in as much detail, it is shorter and more flexible in its application.
Our survey tool offers both versions of the UEQ for your survey. Simply select the questionnaire you need to optimize your software/tool.
Contents of the template:
Objectives of the survey:
Helpful features for the survey:
Data protection „made in Germany“ (GDPR)
Anonymity function for honest feedback
The User Experience Questionnaire (UEQ) is a standardized questionnaire that is widely used to evaluate interactive products such as software applications or online tools in terms of their quality and the user experience.
This questionnaire is based on 26 items that cover various aspects of the user experience.
By using the UEQ, companies can gain valuable insights into how their users perceive and experience their products, as well as their level of satisfaction.
The questions in the questionnaire cover various dimensions of the user experience, including attractiveness, perspicuity, stimulation, efficiency, dependability, and originality.
In this way, the UEQ enables a comprehensive evaluation of the user experience and helps companies identify weaknesses and recognize potential for improvement.
Using a standardized questionnaire such as the UEQ offers the advantage that the results are objective and comparable.
This enables companies to evaluate their products against industry standards or competing products and take targeted measures to improve the user experience.
Ultimately, a positive user experience contributes significantly to customer satisfaction and can help increase a company’s competitiveness and success.
The User Experience Questionnaire (UEQ) and the UEQ Short are both instruments for measuring user experience, but they differ in scope and level of detail.
Here are the key differences:
UEQ
UEQ Short
The User Experience Questionnaire (UEQ) and the System Usability Scale (SUS) are both widely used methods for evaluating the user experience and usability of systems and products.
Depending on the objective of the evaluation, either the UEQ or the SUS can be selected. The UEQ is particularly suitable when both the pragmatic and hedonic quality of a product are to be evaluated, while the SUS is ideal for a quick and focused assessment of usability.
AttrakDiff and the UEQ (User Experience Questionnaire) are both instruments for evaluating user experience, but they differ in their approach and scope.
Both questionnaires have their own strengths and can be selected depending on the objective of the evaluation.
Since the user experience is based on subjective perception, it can often be difficult to obtain consistent feedback that is also comparable.
With the UEQ, you have a standardized and recognized tool for measuring User Experience that allows you to assess and compare the subjective user experience when using an interactive product across 6 facets.
The questionnaire is easy to understand and measures not only usability but also User Experience. Evaluation and interpretation are straightforward thanks to the 26 pairs of adjectives (question type: semantic differential), making the UEQ well suited for benchmarking.
By using the UEQ, companies can obtain valuable feedback from their users, enabling them to continuously improve their products and deliver an outstanding user experience.
What does the UEQ measure?
The User Experience Questionnaire (UEQ) is a valuable tool for evaluating the quality and user experience of interactive products.
Users’ subjective perceptions are often difficult to quantify, and obtaining comparable feedback can be challenging.
The UEQ provides you with a standardized and recognized tool for capturing and comparing the subjective user experience when using an interactive product.
This is done using 26 items covering six facets of the user experience: Attractiveness, Efficiency, Predictability, Stimulation, Perspicuity, and Novelty.
The questionnaire is easy to understand and measures not only the usability but also the User Experience of the product.
Evaluation and interpretation are based on 26 pairs of adjectives using a semantic differential. This format makes the questionnaire easy to use and well suited for benchmarking purposes.
By applying the UEQ, you can gain valuable insights into the strengths and weaknesses of your interactive product and take targeted measures to improve the user experience.
This can help to increase user satisfaction, enhance the attractiveness of your product, and ultimately support the success of your company.
The User Experience Questionnaire (UEQ) comprises six dimensions, each of which measures different aspects of the user experience.
Here are the six dimensions of the UEQ in detail:
1. Dimension: Attractiveness
2. Dimension: Perspicuity
3. Dimension: Efficiency
4. Dimension: Dependability
5. Dimension: Stimulation
6. Dimension: Novelty
The evaluation of the User Experience Questionnaire (UEQ) is carried out in several steps and can be performed either manually or with the help of specialized software.
Here is an overview of how the evaluation typically works:
1. Step: Data collection
2. Step: Data cleaning
3. Step: Calculation of mean values
4. Step: Standard deviation and confidence intervals
5. Step: Interpretation of the results
6. Step: Presentation of the results
Example of a UEQ Questionnaire Evaluation
Let’s assume that we have calculated the following mean values and standard deviations for the dimensions:
These values could be visualized in a bar chart to illustrate the user experience across the different dimensions.
Software support
Various tools and software packages can be used to evaluate the UEQ, including:
These steps help you evaluate the user experience in a structured and well-founded manner, which in turn provides valuable insights for product development and optimization.
easyfeedback can be helpful as a UEQ tool (User Experience Questionnaire) in various ways to comprehensively evaluate the user experience.
Here are some ways easyfeedback can support you:
1. Creating and customizing questionnaires
2. Versatile invitation options
3. Live evaluation and real-time data
4. Segmentation and filters
5. Detailed analysis
