How satisfied were customers with their last car workshop visit? Ask about it!

Find out how good the service was during the last workshop visit with this ready-to-use survey template. Identify where improvements make sense and provide the service that makes the difference.

“Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support.”

Franziska Becker
Guild Lead User Experience Research

“We use easyfeedback for internal and external surveys – fast, comfortable and really easy! Straightforward and cordial support can always create a smile. We really appreciate the permanent development of the platform.”

Jennifer Fischer
Guest & Competitor Insights Analyst

Content and targets of this template

Every car sometimes needs to be serviced. This interruption of use is unpleasant, but necessary. It is all the more important if the service works well. Offer the customer the car service he or she wants.

For example, place our questionnaire template for your dealership or workshop on your homepage using our website integration or share the survey link on your social media channels.

With surveys, you enable stress-free service with replacement cars and other services that customers want. You may not only achieve more satisfied customers, but develop additional offers through the suggestions for improvement.

Open example

Content:

• Response time to customer inquiries
• Scheduling of appointments
• Request for replacement vehicle
• Adherence to delivery dates
• Suggestions for improvement

Targets:

• Stress-free workshop visits
• Efficient appointment allocation
• Recognition of workshop overloads
• Improve service through regular customer surveys
• Designing offers in line with customer needs