This ready-to-use survey template will help you create a long-term bond with your customer. Because after purchase, support is your biggest interface with the customer.
“Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support.”
Guild Lead User Experience Research
“We use easyfeedback for internal and external surveys – fast, comfortable and really easy! Straightforward and cordial support can always create a smile. We really appreciate the permanent development of the platform.”
Guest & Competitor Insights Analyst
Content and targets of this template
Every contact with support is a user experience for the customer. What is your customer’s experience? Find out how good your support is, whether there is room for improvement, and get customer feedback on service quality.
A satisfied customer is most likely to remain your customer. Resolving problems creates the user experience that customers remember. Survey your customers about your support experience and identify strengths and weaknesses. Provide solutions that your customers really want.
So a questionnaire about the quality of your support can help you optimize the customer experience in the long run.
• How fast is my support
• Identifying weaknesses and strengths
• Making problems visible and solving them
• Uncovering customer requirements
• General feedback on support