"Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support."
Guild Lead User Experience Research
"We use easyfeedback for internal and external surveys – fast, comfortable and really easy! Straightforward and cordial support can always create a smile. We really appreciate the permanent development of the platform."
Guest & Competitor Insights Analyst
Nobody likes complaints. Missing information creates additional problems. Make sure everything goes well after a complaint. Receive all information in one form. The complaints are a second chance for a better corporate impression.
Give the customer an easy way of filing his complaint. With this ready to use template you can start to build your product complaint process as easy as possible. Let the customer feel there is no risk purchasing from you. In case of complaints everything is handled easily.
• Recognize the order
• Reason for complaint
• Improvement possibility
• Refund or replacement
• Contact data
• Simplified complaints management
• Complete information gathering
• Stress-free complaints process for customers
• Keep customers coming back through risk reduction
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