Complaints are just a second chance. Handle product complaints easily.

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Easily handle product complaints with this ready to use template. Receive all the relevant data through one easy form. Simplify the process, both for employees and customers. Complaints are a second chance to make a good impression.

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Reference Customer 1

"Identifying customer needs is an essential part of our business. easyfeedback accompanies us for many years as a loyal partner in this task. We particularly appreciate the intuitive usability of the survey tool as well as the professional support."

Franziska Becker
Guild Lead User Experience Research

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"We use easyfeedback for internal and external surveys – fast, comfortable and really easy! Straightforward and cordial support can always create a smile. We really appreciate the permanent development of the platform."

Jennifer Fischer
Guest & Competitor Insights Analyst

Content and targets of this template

Nobody likes complaints. Missing information creates additional problems. Make sure everything goes well after a complaint. Receive all information in one form. The complaints are a second chance for a better corporate impression.

Give the customer an easy way of filing his complaint. With this ready to use template you can start to build your product complaint process as easy as possible. Let the customer feel there is no risk purchasing from you. In case of complaints everything is handled easily.

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Content:

• Recognize the order
• Reason for complaint
• Improvement possibility
• Refund or replacement
• Contact data

Targets:

• Simplified complaints management
• Complete information gathering
• Stress-free complaints process for customers
• Keep customers coming back through risk reduction

Data privacy protection „made in Germany“ (GDPR & DVSGVO)

Anonymity functions for open feedback

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