“Identifying user needs is at the heart of our business. easyfeedback has been helping us with this task for several years now. We particularly appreciate its intuitive usability and professional support.”
“We use easyfeedback for internal and external surveys—it’s fast, convenient, and easy! The uncomplicated and friendly support puts a smile on our faces, and we are delighted with the continuous development of the platform.”
A software evaluation via questionnaire acts as a mirror for your application: it clearly shows which features users love, which ones confuse them, and where improvements are urgently needed.
Targeted questions provide a direct snapshot of user sentiment that goes beyond mere numbers and delivers genuine insights into the user experience.
Developers can set priorities, refine features, and fix bugs more quickly.
At the same time, users feel taken seriously, which strengthens loyalty and builds trust.
With regular, data-driven user feedback, the software becomes continuously more user-friendly, efficient, and successful — a true win-win situation for users and developers alike.
This way, feedback becomes not just knowledge, but targeted optimization for sustainable success.
Contents of the template:
Objectives of the survey:
Helpful features for the survey:
Data protection „made in Germany“ (GDPR)
Anonymity function for honest feedback
A software evaluation is the systematic assessment of a program or application.
It examines how well the software meets specific requirements—for example, in terms of functionality, usability, performance, security, and cost.
What Does a Software Evaluation Include?
The following criteria are typically considered:
Benefits of a Software Evaluation
A software evaluation offers many practical benefits:
Benefit 1: Better Decisions
A software evaluation enables a systematic comparison of different programs.
Features, usability, pricing, and performance can be compared.
This makes the selection process more informed and better aligned with individual requirements and goals.
Benefit 2: Time and Cost Savings
A prior evaluation helps avoid poor purchasing decisions.
Unsuitable software often leads to additional effort and further costs.
A structured analysis reduces this risk and saves both financial resources and time spent on repeated selection processes in the long term.
Benefit 3: Greater Efficiency
Suitable software provides optimal support for work processes.
Processes can be accelerated, partly automated, and sources of error reduced.
An evaluation helps identify programs that increase employee productivity and improve work processes.
Benefit 4: More Security
Software evaluations often also consider security aspects such as data protection, regular updates, and known vulnerabilities.
This enables potential risks to be identified and avoided at an early stage.
This is especially important when dealing with sensitive data.
Benefit 5: Transparency
An evaluation provides clarity about a software solution’s strengths and weaknesses.
This creates a realistic overall picture that enables an informed assessment.
At the same time, it becomes clear whether the software is suitable in the long term.
1. Criterion: Functionality
2. Criterion: Usability
3. Criterion: Performance
4. Criterion: Security
5. Criterion: Compatibility
6. Criterion: Cost
7. Criterion: Maintainability & Support
8. Criterion: Scalability
9. Criterion: Documentation
The methods of software evaluation describe how software is examined and assessed.
There are different approaches—depending on whether the focus is on technical testing, user feedback, or systematic comparison.
1. Method: User-Based Evaluation (User Testing)
2. Method: Expert Evaluation
3. Method: Checklist
4. Method: Weighted Scoring Analysis
5. Method: Benchmarking (Performance Testing)
6. Method: Heuristic Evaluation
7. Method: Online Reviews & Ratings
Step 1: Review the Criteria
Step 2: Check the Evaluation Method
Step 3: Verify Sources & Data
Step 4: Analyze the Results
Step 5: Compare with Alternatives
Step 6: Identify Opportunities for Improvement
